Data protection

The protection of your personal data is important to us. We do everything in our power to handle your personal data as carefully as we would wish all online stores in which we shop to do so. It goes without saying that we strictly adhere to the rules of the applicable data protection laws.

In the following statement, we provide you with an overview of what data we and our partners collect from you when you use our online store and our online services and how the protection of this data is guaranteed. We have made every effort to present this information in a clear and well-structured manner. Should you still have any questions, please do not hesitate to contact us.

Centerboard Holdings Inc., 4700 Millenia Boulevard, Suite 175, Orlando, FL 32839, USA, is responsible for the collection, processing and use of your personal data. You can contact us on 0800 3638426 (from Germany) or 05574 801761 (from Austria) or by email at [email protected].

Basic information

Data encryption

In order to prevent the loss or misuse of the data we collect and store, we take extensive technical and operational security precautions, which are regularly reviewed and adapted to technological progress. The entire use of our site and, of course, every order process is handled using the best commercially available encryption method (128-bit Secure Socket Layer). This encryption ensures that no information about the use of our online offer can be passed on to unauthorized third parties. You can easily recognize whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the status or address bar of your browser.

Data transfer to third parties

We never pass on your personal data to third parties without your express consent, which can be revoked at any time - we have listed and justified exceptions to this principle at the appropriate points further down in this statement. In the few cases of data transfer, the scope of the personal data transferred is limited to the necessary minimum. However, we must reserve the right to disclose personal data to third parties if we are legally obliged to do so or if such disclosure is necessary to protect our rights or the rights of third parties.

Right to information

You have a right to free information about your data stored by us as well as a right to correction, blocking or deletion of this data, provided that there are no legal regulations to the contrary. You can contact us at [email protected] or by telephone on 0800 3638426 (from Germany) or 05574 801761 (from Austria).

Data collection when using our website

You can use our website without providing any personal information.

Use of "cookies"

We use so-called "cookies" on our website to make shopping on herbano.com as attractive as possible and to enable the use of certain functions (e.g. to save a product in your shopping cart and to save your preferred country selection). Most of the cookies we use are deleted from your hard disk at the end of the browser session (i.e. as soon as you close your browser). Other cookies remain on your computer and enable us to recognize it on your next visit. Cookies are small text files that are sent to your computer by our web server and do not contain any personal data.

Cookies cannot damage your computer and can be viewed and deleted by you at any time. You can find instructions on how to do this in the help function of your browser. You can prevent the installation of cookies by selecting the appropriate settings in your browser. In this case, however, you will not be able to use all the functions of our website to their full extent.

In the following, we would like to introduce you to our partner companies that use cookies and/or collect usage data on our website alongside ourselves.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics also uses cookies (see above). The information generated by these cookies about your use of this website is generally transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

You can find Google's privacy policy at http://www.google.com/intl/de/policies/privacy. You can prevent Google from collecting data about your use of our website by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Facebook

Our website uses so-called "social plugins" ("plugins") of the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo. An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins.

Our website also uses Facebook's remarketing function "Custom Audiences". This function is used to present user-related advertisements ("Facebook ads") to visitors to our website when they visit the social network Facebook. The Facebook remarketing tag has been implemented on this website for this purpose.

When you visit a page on our website that contains a Facebook plugin or remarketing tag, your browser establishes a connection to Facebook's servers in the USA. As a result, Facebook receives the information that your browser has accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook user account. If you interact with the plugins, for example by clicking the "Like" button, this information is also transmitted to a Facebook server and stored there. This information may be published on your Facebook profile.

For more information on the collection and use of data by Facebook and your rights and options for protecting your privacy in this regard, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy. You can deactivate the display of usage-based advertisements on Facebook at https://www.facebook.com/settings/?tab=ads#_=_. (You must be logged in to Facebook to do this.) If you do not want Facebook to assign the data collected via our website directly to your Facebook user account, you must log out of Facebook before visiting our website. You can completely prevent the loading of Facebook plugins and Facebook remarketing tags with add-ons for your browser, e.g. with the "Facebook Blocker" from webgraph, inc. (http://webgraph.com/resources/facebookblocker/).

Facebook Messenger chatbot:

We use Mobilemonkey for automated communication via Facebook Messenger.
The provider is Mobilemonkey, 359 Newbury Street, 5th Floor Boston, MA, 02115.

Basis:

The basis for data processing is Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in automated communication via Facebook Messenger to enable our customers to communicate efficiently and quickly on the one hand and to optimize customer service in the best possible way on the other.

Order data processing:

We oblige Mobilemonkey to protect our customers' data and not to pass it on to third parties.

Klaviyo

We use the services of Klaviyo, Inc, 60 South Street, Suite 910, Boston, Massachusetts 02111, USA ("Klaviyo") to analyze user behavior in our webshop for our own advertising and market research purposes. Klaviyo also uses cookies (see above) and can link your behavior in our webshop with your personal data if you have registered for our newsletter, created a customer account or completed an order process in our webshop. You can find Klaviyo's privacy policy at https://www.klaviyo.com/privacy

Trusted Shops

Trusted Shops widgets are integrated on our website to display our Trusted Shops seal of approval and the collected store ratings as well as to offer Trusted Shops products to buyers after an order. This serves to safeguard our legitimate interests in the optimal marketing of our offer, which predominate in the context of a balancing of interests. These widgets and the services advertised with them are an offer from Trusted Shops GmbH, Subbelrather Str. 15c, D-50823 Cologne. When the Trusted Shops widgets are called up, the Trusted Shops web server saves a so-called server log file, which contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is not analyzed and is automatically overwritten no later than seven days after the end of your visit to the site.

Data collection during the ordering process

During the ordering process, we collect and store personal data (in particular first and last name, address, telephone number and e-mail address). This data is primarily used to process your order and to contact you in direct connection with your order. For the purpose of delivering your order, we pass on your personal data to the delivery service commissioned with the delivery.

In addition to processing your data to process your order and any returns, we also use the data collected during the ordering process to communicate with you in postal marketing campaigns and to conduct internal market research. In addition, for the purpose of customer profiling for our own advertising and market research purposes, we pass on personal data during the ordering process to our partner company Klaviyo, Inc, 60 South Street, Suite 910, Boston, Massachusetts 02111, USA. The relevant privacy policy of our partner Klaviyo, Inc. can be found here: https://www.klaviyo.com/privacy

You can object to the use of your personal data for the aforementioned advertising and market research purposes at any time without incurring any costs other than the transmission costs according to the basic rates. A notification by post or e-mail to the contact address stated at the beginning is sufficient for this.

For payment by Paypal

If you pay for your order via Paypal, your Paypal access data will not be collected, stored or processed by us, but exclusively by our partner PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("Paypal"). All information about the payment data stored in your PayPal user account remains with PayPal and is not transmitted to us.

When paying by credit card

If you decide to pay by credit card, your credit card data will not be collected, stored and processed by us, but exclusively by our partner Novalnet AG Zahlungsinstitut (ZAG), Gutenbergstr. 2, 85737 Ismaning, Germany. In addition to your credit card data, our partner also processes your personal data and your order data for the purpose of payment processing.

Trusted Shops

After completing your order process, we offer you the option of securing your purchase free of charge with Trusted Shops GmbH, Subbelrather Straße 15c, 50823 Cologne, Germany ("Trusted Shops") as part of the so-called "Trusted Shops Buyer Protection". If you do not use this option, only your order number will be transmitted to Trusted Shops when you complete your order. Further data - in particular personal data - will only be transferred to Trusted Shops if you decide to take out Trusted Shops buyer protection and you consent to the data transfer accordingly (or have given your consent in the past for future purchases). Only the data that is minimally required for the use of Trusted Shops Buyer Protection with store rating is transmitted. This is usually the order date, the order number, any existing customer number, the order total, the currency, the expected delivery date, the payment method and the buyer's e-mail address.

Trusted Shops uses cookies (see above) to recognize whether you are logged into a Trusted Shops user account with your computer and have given your consent to data transmission in the past for future purchases. In this case, the contractual agreement concluded between you and Trusted Shops applies.

Further information on Trusted Shops buyer protection, the use of your personal data and the revocation of the storage and processing of your personal data by Trusted Shops can be found here: http://www.trustedshops.de/impressum

Data collection when registering for our newsletter

When you register for our newsletter, we store and use the e-mail address you provide and other personal data (e.g. your name) for the purpose of our own advertising by e-mail. We do not pass on your e-mail address or any other data collected when you register for the newsletter or use our newsletter to third parties. The only exception to this is our partner company Klaviyo, Inc, 60 South Street, Suite 910, Boston, Massachusetts 02111, USA, which is responsible for the technical processing of e-mail delivery.

The relevant privacy policy of our partner Klaviyo, Inc. can be found here: https://www.klaviyo.com/privacy

You can informally revoke your consent to the use of your e-mail address for advertising purposes at any time (e.g. by sending an e-mail to [email protected]), or via a link called "Unsubscribe from newsletter", which is included in all advertising e-mails sent by us. This revocation will of course take place without incurring any costs other than the transmission costs according to the basic rates.

Data collection when filling out contact forms

We provide various forms on our websites that you can use to send us a personal message. All data that you enter in the form fields will be transmitted directly to us, will not be passed on to third parties and will not be used for advertising purposes.

Contact forms on our website may be equipped with the invisible reCAPTCHA service of Google Inc. ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This service prevents our contact forms from being filled in automatically by computer programs. The use of our contact forms is therefore also subject to Google's privacy policy and terms of use, which you agree to by using our contact forms.